Last updated: 1 September 2026
In compliance with current personal data protection regulations, and in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR), as well as Spanish Organic Law 3/2018 of 5 December on Personal Data Protection and guarantee of digital rights, we inform you about how we process your personal data at Clean Sur.
1. Data controller
Controller: CLEAN SUR / EMANUELE CAPONE
NIF/CIF: Y6725767Y
Address: Calle Doctor Juan Bosch Millares 3, 35100 Sonnenland, San Bartolomé de Tirajana, Las Palmas, Spain
Contact email: info@cleansur.es
Phone: +34 666 043 777
2. What personal data we collect
We may collect and process the personal data that you provide directly through website forms, by email, by phone or via WhatsApp. In particular, we may process the following categories of data:
- First name and surname.
- Email address.
- Phone number.
- Customer type, when indicated in the form.
- Information contained in the message you send us.
- Photographs or images you send us to request a quote.
- Service address or data related to the property, when necessary to provide the requested service.
3. How we obtain your data
The personal data we process generally comes from the data subject when they:
- Fill in the contact form on our website.
- Write to us by email.
- Contact us by phone or WhatsApp.
- Request a quote or information about our services.
- Hire a cleaning, disinfection or sanitisation service.
4. Purposes of processing
At Clean Sur, we process your personal data for the following purposes:
- To respond to enquiries, information requests and requests made through the website, email, phone or WhatsApp.
- To manage the sending of quotes requested by the user.
- To coordinate appointments, visits and the provision of cleaning, disinfection and sanitisation services.
- To maintain the necessary communication before, during and after the service.
- To manage the commercial relationship administratively and, where applicable, invoicing and payment of the service.
- To comply with applicable legal obligations.
- To improve customer service and follow up on the service provided.
5. Legal basis for processing
The legal basis that legitimises the processing of your data will depend on the specific purpose:
- Performance of pre-contractual measures: when you request information or a quote before hiring a service.
- Performance of a contract: when you hire our services and we need to process your data in order to provide them.
- Consent of the data subject: when you voluntarily provide your data through the form or expressly accept our Privacy Policy.
- Compliance with legal obligations: when we must retain certain information due to legal, tax or administrative requirements.
- Legitimate interest: to properly manage the relationship with our customers, follow up on the service and respond to incidents or complaints.
6. Mandatory or optional nature of the data
The fields marked as mandatory in our forms are necessary in order to handle your request or manage the requested service. If you do not provide this data, we may not be able to respond to your enquiry, send you a quote or provide the service correctly.
7. Data retention
Your personal data will be retained for the time necessary to fulfil the purpose for which it was collected and, subsequently, for the legally required periods to address possible liabilities.
- Contact data and quote requests will be retained for the time necessary to handle the request.
- Customer data will be retained while there is a commercial relationship and, afterwards, for the applicable legal periods.
- Data processed due to legal obligations will be retained for the period required by the corresponding regulations.
8. Recipients of the data
In general, your data will not be transferred to third parties, except where there is a legal obligation or where it is necessary for the proper provision of the service.
Certain providers that supply auxiliary services necessary for the operation of the business, such as web hosting, email, technical support, accounting services or communication tools, may have access to your data as data processors, always under the corresponding contracts and with the guarantees required by applicable regulations.
9. Use of Meta Pixel
This website uses Meta Pixel, a service provided by Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland.
Meta Pixel allows us to measure visits and page views on our website and evaluate the effectiveness of our advertising campaigns on Facebook and Instagram.
The processing of this data only takes place with the user’s prior consent. Meta Pixel is not loaded until the user expressly accepts marketing cookies through the cookie banner.
If the user rejects marketing cookies, Meta Pixel is not activated. Consent can be withdrawn at any time through the cookie settings on this website.
When Meta Pixel is used, certain technical and usage data may be transmitted to Meta Platforms Ireland Limited. Meta may process this data in accordance with its own privacy policy and, under certain circumstances, transfer it to affiliated companies or recipients located outside the European Economic Area.
10. Communications by WhatsApp, phone and email
If you contact Clean Sur by WhatsApp, phone or email, we will process the data you provide through these channels in order to respond to your request, send you information about our services, prepare quotes and coordinate the provision of the service, where applicable.
We recommend that you do not send unnecessarily sensitive information through these channels.
11. Photographs and images sent for quote purposes
If you send us photographs by WhatsApp, email or other means to assess the condition of sofas, mattresses, rugs, armchairs or other items to be cleaned, those images will be used exclusively to analyse your request, advise you about the service and prepare a quote or preliminary assessment.
We will not use those images for any other purpose without your prior consent, unless required by law.
12. User rights
You may exercise your rights regarding data protection at any time. Specifically, you have the right to:
- Access your personal data.
- Request the rectification of inaccurate data.
- Request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
- Request the restriction of the processing of your data.
- Object to the processing of your data in certain circumstances.
- Request the portability of your data, where applicable.
- Withdraw the consent given at any time, without affecting the lawfulness of processing carried out before withdrawal.
To exercise your rights, you can write to us at info@cleansur.es, clearly indicating your request, full name and a contact method. Where necessary, we may also request additional information to verify your identity.
13. Right to lodge a complaint
If you believe that the processing of your personal data does not comply with current regulations, you may lodge a complaint with the Spanish Data Protection Agency (AEPD) through its official channels.
14. Data security
At Clean Sur, we apply reasonable technical and organisational measures to protect your personal data against loss, alteration, unauthorised access or improper processing, taking into account the nature of the data processed and the associated risks.
15. Third-party links
This website may include links to third-party pages or services, such as social networks or external platforms. Clean Sur is not responsible for the privacy policies, content or practices of these external sites. We recommend reviewing their respective policies before providing personal information.
16. Changes to the Privacy Policy
Clean Sur reserves the right to modify this Privacy Policy to adapt it to legislative or case-law developments, or to changes in the operation of the website or the services offered. In the event of modification, the updated version will be available on this same page.
17. Contact
If you have any questions about this Privacy Policy or about the processing of your personal data, you can contact us at:
Email: info@cleansur.es
Phone: +34 666 043 777
WhatsApp: +34 666 043 777
